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99% Uptime Guarantee

99We offer an overall guarantee for all our customers, no matter which plan they are using. We offer our customers a 99% Uptime guarantee for any Web Hosting Plans

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teleServer monitoring is monitoring your server's performance, traffic, disk space, services running and much more.

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Home Master Reseller FAQ
Shared Hosting FAQ

Shared Web Hosting: Frequently Asked Questions.

What currency are your prices?

All of our prices are listed in US dollars unless otherwise specified. When transacting with credit card or paypal, your bank will determine the exchange rate.

 

Do you provide 24/7 technical support?

Yes. We provide 24/7/365 support through trouble tickets with a typical response time of 15min or less. You can also use our Live Chat support.

   

Are there any additional fees?

No we have ZERO additional fees.

   
Do you have a site builder?

Yes, we provide all shared hosting customers with a free site builder. The site builder is very easy to use and comes with hundreds of templates to get you started.
   
How long does it take to get my account setup?

We may call you to verify your order but is most cases you will get your activation email within mintues of signing up so you can start using your account immediately.
   
Do you outsource support?

No, all of our staff are onsite, not out-sourced.
   

Do you offer a Money Back guarantee?

Yes!

We offer a 30-day money back guarantee on all shared hosting and reseller hosting plans.

There is no refund for domain names, as you are given full ownership of the domain name for the year.
   

What forms of payment do you accept?

We accept Visa, MasterCard, American Express and Discover.

We also accept Paypal payments.

Sorry we do not accept echeck, bank transfer or cash.
   

Can I upgrade my hosting plan at a later stage?

Yes.

All accounts can be upgraded. Upgrades will happen the same business day.
   

Do you put banners or pop-ups on my web pages?

No. We never change or tamper with your website.
   

Do you monitor your servers?

Yes.

Administrators monitor our servers 24 hours a day, 7 days a week, 365 days a year.
   

Do you offer a shopping cart?

Yes, we offer the OsCommerce shopping cart and ZenCart as well as a few other carts via our Fantastico script installer that comes free with all accounts.

   
Do you allow adult content on your servers?

No we don't.
 

Can I use Active Server Pages (ASP) on my site?

No. We only use Unix Servers. ASP requires Windows Servers.
 

How will you invoice me?

All accounts renew automatically. All invoices are sent via email. You can login to the Client Area and modify when and how you receive invoices.
 

Website Transfer

TransferIf your site is currently hosted by another web host, we will move your content at no charge. You'll just need to modify your DNS to point to our nameservers

Transfer Now!

 

 

 

Why Us?

30-day Money Back Guarantee.
We offer a 99.9% Uptime Guarantee!
Templates & Fantastico de Luxe.
24/7/365 Live Support
FREE Instant Setup on All Accounts!